WHAT IS YOUR SHIPPING POLICY?
To keep your costs low, we always choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days, and you will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total and our FLAT RATES are as follows:
|Cart Total From||To||Standard Shipping*||2-Day Shipping*||Overnight Shipping*||International Shipping Charge*|
*Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Our goal is service excellence and we know how critical safe shipping is to meeting that goal! In order to mitigate the potential for damage, some products over 30" on the short side, or over 40" in length must be crated to ensure extra protection. These additional Crate fees have already been included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
LARGE or INT'L ORDERS Quotes are available for large orders or orders shipping to international destinations. Please Contact Us with the details of what is included in the order along wih the destination address.
ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight; however, the below price ranges may help estimate costs:
|Cart Weight||Ground Shipping||Expedited 2-Day Shipping|
|Under 5LBs||$ 9.95||$19.95|
|5 - 9 LBs||$19.95||$29.95|
|15 LB +||$39.95||$49.95|
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- All sales are final.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all original packaging and contact firstname.lastname@example.org with your order number for further instructions.
CAN I CANCEL MY ORDER?
Orders can be cancelled prior to being processed and shipped. Please contact email@example.com as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
Email firstname.lastname@example.org with your order number for shipping instructions on returns.
WHO TO CONTACT?
You can reach out at any time by email at TeamBentley@jfordbentleyart.com
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by joining The A-List. Also follow us on our social media pages - we are constantly posting new artwork!